# TROUBLESHOOTING

### 1. Vio IR / Thermal video feed not working

1. **Describe:** \
   Lost IR camera feed and show as follows:<br>

   <figure><img src="/files/FfwjkNQp6MlXQbvZlKJd" alt=""><figcaption></figcaption></figure>
2. **Solution**

This problem can be resolved quickly by accessing the address 192.168.55.1:8000/setup-camera with the&#x20;

* *username*: *vio*&#x20;
* *password*: *g123456*

Then, select Camera Source:

* VIO G1: Frame Rate: 30fps
* VIO F1: Frame Rate: 30fps

Then click Apply and check again

### 2. Cannot access to the Web App

1. **Describe**\
   Cannot or is unstable when connecting the VIO to computer to access a web app

<figure><img src="/files/qWIGV1pQUf5pZgk0tfOH" alt=""><figcaption></figcaption></figure>

2. **Solution**\
   Because the IP of computer is changing, a lost connection. Change the computer's IP to static as described in the following article

{% content-ref url="/pages/83q249Vtbqwg8VM8L9TS" %}
[COMPUTER'S IP CONFIGURATION](/payloads/vio/hardware-configuration/computers-ip-configuration.md)
{% endcontent-ref %}


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