# TROUBLESHOOTING

### 1. Vio IR / Thermal video feed not working

1. **Describe:** \
   Lost IR camera feed and show as follows:<br>

   <figure><img src="https://3309772875-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnikHUDUd2JXqkOsnOi7l%2Fuploads%2FmOCl78X6qyTz33ixeZ3T%2Fimage.png?alt=media&#x26;token=47143452-610e-4425-8133-d7b427f89fef" alt=""><figcaption></figcaption></figure>
2. **Solution**

This problem can be resolved quickly by accessing the address 192.168.55.1:8000/setup-camera with the&#x20;

* *username*: *vio*&#x20;
* *password*: *g123456*

Then, select Camera Source:

* VIO G1: Frame Rate: 30fps
* VIO F1: Frame Rate: 30fps

Then click Apply and check again

### 2. Cannot access to the Web App

1. **Describe**\
   Cannot or is unstable when connecting the VIO to computer to access a web app

<figure><img src="https://3309772875-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnikHUDUd2JXqkOsnOi7l%2Fuploads%2FnLKbuhlAZc8j2wCvPRH4%2Fimage.png?alt=media&#x26;token=89a8e4b3-f5c9-4bc8-8c32-02ca24ace872" alt=""><figcaption></figcaption></figure>

2. **Solution**\
   Because the IP of computer is changing, a lost connection. Change the computer's IP to static as described in the following article

{% content-ref url="hardware-configuration/computers-ip-configuration" %}
[computers-ip-configuration](https://docs.gremsy.com/payloads/vio/hardware-configuration/computers-ip-configuration)
{% endcontent-ref %}