TROUBLESHOOTING

This page summary of common customer errors and how to handle them.

1. Vio IR / Thermal video feed not working

1. Describe: Lost IR camera feed and show as follows:

   
2. Solution

This problem can be resolved quickly by accessing the address 192.168.55.1:8000/setup-camera with the

• username: vio and

• password: g123456

Then, select Camera Source:

• VIO G1: COIN612 and Frame Rate: 30fps

• VIO F1: BOSON and Frame Rate: 30fps

Then click Apply and check again

2. Cannot access to the Web App

1. Describe Cannot or is unstable when connecting the VIO to computer to access a web app

1. Solution Because the IP of computer is changing, a lost connectionChange the computer's IP to static as described in the following article

COMPUTER'S IP CONFIGURATION