TROUBLESHOOTING
This page summary of common customer errors and how to handle them.
1. Vio IR / Thermal video feed not working
Describe: Lost IR camera feed and show as follows:
Solution
This problem can be resolved quickly by accessing the address 192.168.55.1:8000/setup-camera with the
username: vio and
password: g123456
Then, select Camera Source:
VIO G1: COIN612 and Frame Rate: 30fps
VIO F1: BOSON and Frame Rate: 30fps
Then click Apply and check again
2. Cannot access to the Web App
Describe Cannot or is unstable when connecting the VIO to computer to access a web app
Solution Because the IP of computer is changing, a lost connectionChange the computer's IP to static as described in the following article
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