TROUBLESHOOTING

This page summary of common customer errors and how to handle them.

1. The video streaming displays a rainbow screen

Reason: the camera connector is not connected properly.

Solution: unplug the camera connector and plug it again. Please make sure it's connected correctly.

• Camera connector in the gimbal: plug the camera to gimbal the connector that has "crack" sound from the connector.

• Camera connector in Mainboard: Ensure it is connected correctly as shown in the image below.

2. The Led Gimbal is solid green

Reason 1: the UART connector is not connected properly

Solution 1: ensure it is connected correctly as shown in the graph below

Reason 2: the setting parameters is not correct

Solution 2: follow the document:

AUTOPILOT SETUP

Reason 3: the setting in GTune is not correct

Solution 3: connect and open GTune:

• SETTINGS -> CONTROLS -> MAVLINK -> BAUDRATE

  • COM2

  • VALUE 115200 baud

• SETTINGS -> CONTROLS -> MAVLINK -> MOUNTING

  • GIMBAL: GIMBAL_COMPID

  • MOD: Default

3. The video streaming does not display on Herelink remote

Reason 1: the Video Streaming option and the HDMI socket on Herelink Air Unit is not consistent

Solution 1: ensure Video Streaming option is consistent with HDMI socket on Herelink Air Unit

Reason 2: the HDMI connector on Mainboard is not connected properly

Solution 1: ensure HDMI cable is connected correctly to HOST socket (next to UART socket)

Solution 2: unplug HDMI cable and plug it again

Reason 3: the QGC app can not receive the video streaming data

Solution: turn off the QGC app and re-open it again, wait for a minute

4. The SD Card is not available

Reason 1: the Format SD Card is not correct properly

Solution 1: Open camera setting menu in QGC -> Photos storage: SD Card -> Format -> wait for formating that takes about 20s

Solution 2: Format using Ubuntu PC: follow the steps described below

• In Ubuntu PC -> open Disks -> SD Card

• Click “3 points” symbol -> Format Disk…

• Erase, Partitioning

• Create Partition: click “+” symbol

• Select format type is EXT4

• Create and wait for finishing

5. Cannot access to the Web App

Reason: the Mainboard Ethernet IP is not correct

Solution: Get the IP in the bottom left corner of video streaming

6. Cannot open the Camera Menu Setting on QGC

Reason: the first time the QGC app connects to the drone system, including the Mainboard, the remote needs internet access to download the Camera Menu Settings

Solution: close the QGC app, connect the remote to the internet, and then reopen the QGC app.