TROUBLESHOOTING
This page summary of common customer errors and how to handle them.

Reason: the camera connector is not connected properly.
Solution: unplug the camera connector and plug it again. Please make sure it's connected correctly.
Camera connector in the gimbal: plug the camera to gimbal the connector that has "crack" sound from the connector.

Camera connector in Mainboard: Ensure it is connected correctly as shown in the image below.

2. The Led Gimbal is solid green
Reason 1: the UART connector is not connected properly
Solution 1: ensure it is connected correctly as shown in the graph below

Reason 2: the setting parameters is not correct
Solution 2: follow the document:
AUTOPILOT SETUPReason 3: the setting in GTune is not correct
Solution 3: connect and open GTune:
SETTINGS -> CONTROLS -> MAVLINK -> BAUDRATE
COM2
VALUE 115200 baud
SETTINGS -> CONTROLS -> MAVLINK -> MOUNTING
GIMBAL: GIMBAL_COMPID
MOD: Default
3. The video streaming does not display on Herelink remote
Reason 1: the Video Streaming option and the HDMI socket on Herelink Air Unit is not consistent
Solution 1: ensure Video Streaming option is consistent with HDMI socket on Herelink Air Unit

Reason 2: the HDMI connector on Mainboard is not connected properly
Solution 1: ensure HDMI cable is connected correctly to HOST socket (next to UART socket)
Solution 2: unplug HDMI cable and plug it again
Reason 3: the QGC app can not receive the video streaming data
Solution: turn off the QGC app and re-open it again, wait for a minute
4. The SD Card is not available
Reason 1: the Format SD Card is not correct properly
Solution 1: Open camera setting menu in QGC -> Photos storage: SD Card -> Format -> wait for formating that takes about 20s

Solution 2: Format using Ubuntu PC: follow the steps described below
In Ubuntu PC -> open Disks -> SD Card

Click “3 points” symbol -> Format Disk…

Erase, Partitioning

Create Partition: click “+” symbol

Select format type is EXT4

Create and wait for finishing

5. Cannot access to the Web App
Reason: the Mainboard Ethernet IP is not correct
Solution: Get the IP in the bottom left corner of video streaming

6. Cannot open the Camera Menu Setting on QGC
Reason: the first time the QGC app connects to the drone system, including the Mainboard, the remote needs internet access to download the Camera Menu Settings
Solution: close the QGC app, connect the remote to the internet, and then reopen the QGC app.
7. Unable to Stream IR
One possible reason is that the protective film or sticker on the connection port between the camera and the gimbal has not been removed. This may block the signal and prevent the IR view from functioning properly.
Please check and ensure that any protective film has been removed and that the connection is clean and secure.

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