TROUBLESHOOTING

This page summary of common customer errors and how to handle them.

1. The video streaming displays a rainbow screen

Reason: the camera connector is not connected properly.

Solution: unplug the camera connector and plug it again. Please make sure it's connected correctly.

• Camera connector in the gimbal: plug the camera to gimbal the connector that has "crack" sound from the connector.

• Camera connector in Mainboard: Ensure it is connected correctly as shown in the image below.

2. The Led Gimbal is solid green

Reason 1: the UART connector is not connected properly

Solution 1: ensure it is connected correctly as shown in the graph below

Reason 2: the setting parameters is not correct

Solution 2: follow the document:

AUTOPILOT SETUP

Reason 3: the setting in GTune is not correct

Solution 3: connect and open GTune:

• SETTINGS -> CONTROLS -> MAVLINK -> BAUDRATE

  • COM2

  • VALUE 115200 baud

• SETTINGS -> CONTROLS -> MAVLINK -> MOUNTING

  • GIMBAL: GIMBAL_COMPID

  • MOD: Default

3. The video streaming does not display on Herelink remote

Reason 1: the Video Streaming option and the HDMI socket on Herelink Air Unit is not consistent

Solution 1: ensure Video Streaming option is consistent with HDMI socket on Herelink Air Unit

Reason 2: the HDMI connector on Mainboard is not connected properly

Solution 1: ensure HDMI cable is connected correctly to HOST socket (next to UART socket)

Solution 2: unplug HDMI cable and plug it again

Reason 3: the QGC app can not receive the video streaming data

Solution: turn off the QGC app and re-open it again, wait for a minute

4. The SD Card is not available

Reason 1: the Format SD Card is not correct properly

Solution 1: Open camera setting menu in QGC -> Photos storage: SD Card -> Format -> wait for formating that takes about 20s

Solution 2: Format using Ubuntu PC: follow the steps described below

• In Ubuntu PC -> open Disks -> SD Card

• Click “3 points” symbol -> Format Disk…

• Erase, Partitioning

• Create Partition: click “+” symbol

• Select format type is EXT4

• Create and wait for finishing

5. Cannot access to the Web App

Reason: the Mainboard Ethernet IP is not correct

Solution: Get the IP in the bottom left corner of video streaming

6. Cannot open the Camera Menu Setting on QGC

Reason: the first time the QGC app connects to the drone system, including the Mainboard, the remote needs internet access to download the Camera Menu Settings

Solution: close the QGC app, connect the remote to the internet, and then reopen the QGC app.

7. Unable to Stream IR

One possible reason is that the protective film or sticker on the connection port between the camera and the gimbal has not been removed. This may block the signal and prevent the IR view from functioning properly.

Please check and ensure that any protective film has been removed and that the connection is clean and secure.