TROUBLESHOOTING
This page summary of common customer errors and how to handle them.

Reason: the camera connector is not connected properly.
Solution: unplug the camera connector and plug it again. Please make sure it's connected correctly.
Camera connector in the gimbal: plug the camera to gimbal the connector that has "crack" sound from the connector.

Camera connector in Mainboard: Ensure it is connected correctly as shown in the image below.

2. The Led Gimbal is solid green
Reason 1: the UART connector is not connected properly
Solution 1: ensure it is connected correctly as shown in the graph below

Reason 2: the setting parameters is not correct
Solution 2: follow the document:
AUTOPILOT SETUPReason 3: the setting in GTune is not correct
Solution 3: connect and open GTune:
SETTINGS -> CONTROLS -> MAVLINK -> BAUDRATE
COM2
VALUE 115200 baud
SETTINGS -> CONTROLS -> MAVLINK -> MOUNTING
GIMBAL: GIMBAL_COMPID
MOD: Default
3. The video streaming does not display on Herelink remote
Reason 1: the Video Streaming option and the HDMI socket on Herelink Air Unit is not consistent
Solution 1: ensure Video Streaming option is consistent with HDMI socket on Herelink Air Unit

Reason 2: the HDMI connector on Mainboard is not connected properly
Solution 1: ensure HDMI cable is connected correctly to HOST socket (next to UART socket)
Solution 2: unplug HDMI cable and plug it again
Reason 3: the QGC app can not receive the video streaming data
Solution: turn off the QGC app and re-open it again, wait for a minute
4. The SD Card is not available
Reason 1: the Format SD Card is not correct properly
Solution 1: Open camera setting menu in QGC -> Photos storage: SD Card -> Format -> wait for formating that takes about 20s

Solution 2: Format using Ubuntu PC: follow the steps described below
In Ubuntu PC -> open Disks -> SD Card

Click “3 points” symbol -> Format Disk…

Erase, Partitioning

Create Partition: click “+” symbol

Select format type is EXT4

Create and wait for finishing

5. Cannot access to the Web App
Reason: the Mainboard Ethernet IP is not correct
Solution: Get the IP in the bottom left corner of video streaming

6. Cannot open the Camera Menu Setting on QGC
Reason: the first time the QGC app connects to the drone system, including the Mainboard, the remote needs internet access to download the Camera Menu Settings
Solution: close the QGC app, connect the remote to the internet, and then reopen the QGC app.
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