TROUBLESHOOTING
This page summary of common customer errors and how to handle them.
Last updated
This page summary of common customer errors and how to handle them.
Last updated
Reason: the camera connector is not connected properly.
Solution: unplug the camera connector and plug it again. Please make sure it's connected correctly.
Camera connector in the gimbal: plug the camera to gimbal the connector that has "crack" sound from the connector.
Camera connector in Mainboard: Ensure it is connected correctly as shown in the image below.
Reason 1: the UART connector is not connected properly
Solution 1: ensure it is connected correctly as shown in the graph below
Reason 2: the setting parameters is not correct
Solution 2: follow the document:
AUTOPILOT SETUPReason 3: the setting in GTune is not correct
Solution 3: connect and open GTune:
SETTINGS -> CONTROLS -> MAVLINK -> BAUDRATE
COM2
VALUE 115200 baud
SETTINGS -> CONTROLS -> MAVLINK -> MOUNTING
GIMBAL: GIMBAL_COMPID
MOD: Default
Reason 1: the Video Streaming option and the HDMI socket on Herelink Air Unit is not consistent
Solution 1: ensure Video Streaming option is consistent with HDMI socket on Herelink Air Unit
Reason 2: the HDMI connector on Mainboard is not connected properly
Solution 1: ensure HDMI cable is connected correctly to HOST socket (next to UART socket)
Solution 2: unplug HDMI cable and plug it again
Reason 3: the QGC app can not receive the video streaming data
Solution: turn off the QGC app and re-open it again, wait for a minute
Reason 1: the Format SD Card is not correct properly
Solution 1: Open camera setting menu in QGC -> Photos storage: SD Card -> Format -> wait for formating that takes about 20s
Solution 2: Format using Ubuntu PC: follow the steps described below
In Ubuntu PC -> open Disks -> SD Card
Click “3 points” symbol -> Format Disk…
Erase, Partitioning
Create Partition: click “+” symbol
Select format type is EXT4
Create and wait for finishing
Reason: the Mainboard Ethernet IP is not correct
Solution: Get the IP in the bottom left corner of video streaming
Reason: the first time the QGC app connects to the drone system, including the Mainboard, the remote needs internet access to download the Camera Menu Settings
Solution: close the QGC app, connect the remote to the internet, and then reopen the QGC app.