> For the complete documentation index, see [llms.txt](https://docs.gremsy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gremsy.com/gimbals/pixy-we/troubleshooting/check-communication-with-the-workswell-cameras.md).

# Check communication with the workswell cameras

## 1. Prepare the device

* Camera Workswell and Gimbal.
* DC conversion jack: 12V
* Adapter: 12V
* Coverter Uart FTDI Basic – 1
* Terminal software tool Serial Debug Assistant + TCP/UDP download at Microsoft Store:
  * Port Name: COM4
  * Baud Rate: 115200
  * Data Bits: 8
  * Parity: None
  * Stop Bits: 1
  * Receive Settings: Hex display
  * Send Settings: Hex send

<figure><img src="/files/LL8woj6exH1R37GAPuv3" alt=""><figcaption><p><em>Terminal software tool interface</em></p></figcaption></figure>

## 2. Connect the device port.

<table><thead><tr><th>12 V Power Supply</th><th width="148">Color</th><th width="154">Quick Release</th><th>FTDI Basic – 1</th></tr></thead><tbody><tr><td>   TX(AUX)</td><td> <mark style="background-color:yellow;">YELLOW</mark></td><td>    S6(AUX)</td><td>      RX</td></tr><tr><td>   RX(AUX)</td><td> <mark style="background-color:green;">GREEN</mark></td><td>    S5(AUX)</td><td>      TX</td></tr><tr><td>   G(AUX)</td><td> BLACK</td><td>    G(AUX)</td><td>      GND</td></tr></tbody></table>

<figure><img src="/files/kc38Nd9mHUIk5eKsq022" alt=""><figcaption><p>Connect Uart FTDI Basic – 1.</p></figcaption></figure>

<figure><img src="/files/7MBlW5eXT9EEAo1yWWtf" alt=""><figcaption><p>Connect the port for AUX.</p></figcaption></figure>

## 3. Check Devices.

* After connecting, wait 60 seconds for the device to boot stably.&#x20;
* The command checks the HIWS function and the response signal is **OK.**
* Command (HIWS converts from ASCII code to Hex code) copy the hex code here:&#x20;

`02 05 00 48 49 57 53 0A 45 03`

Answer (OK to convert from ASCII code to Hex code):&#x20;

`02 03 00 4F 4B 0A A4 03`

<figure><img src="/files/4r43KS2qU91BXh5OSjPU" alt="" width="563"><figcaption><p>Terminal interface transmits and receives for HIWS</p></figcaption></figure>

* The license activation check command for protocol control and response signals is TRUE.
* Command (IACP converts from ASCII code to Hex code) copy hex code here:

`02 06 00 49 41 43 50 0A 0A 31 03`

* Answer (TRUE converts from ASCII code to Hex code):

&#x20;`02 05 00 54 52 55 45 0A 4A 03`

<figure><img src="/files/CIWtnnOlKURP8aQgNNrR" alt="" width="551"><figcaption><p>Terminal interface transmits and receives for IACP</p></figcaption></figure>

* The command receives the WIRIS product code and the response signal is the product code WWS-800-S-256&#x20;
* Command (GATN converts from ASCII code to Hex code) copy hex code here&#x20;

`(02 05 00 47 41 54 4e 0a 34 03)`&#x20;

* Answer ( WWS-800-S-256 converts from ASCII code to Hex code):&#x20;

`02 0E 00 57 57 53 2D 38 30 30 2D 53 2D 32 35 36 0A 1A 03`

<figure><img src="/files/5nT4xyxwICNpurNuSUuj" alt="" width="545"><figcaption><p>Terminal interface transmits and receives for GATN</p></figcaption></figure>

* The command receives WIRIS firmware version and the response signal is 1.5.4&#x20;
* Command (GFWV converts from ASCII code to Hex code) copy hex code here&#x20;

`(02 05 00 47 46 57 56 0a 44 03)`&#x20;

* Answer (1.5.4 convert from ASCII code to Hex code):

&#x20;`02 06 00 31 2E 35 2E 34 0A 00 03`

<figure><img src="/files/UiO3ZfYRZWhn9Nt5qUlX" alt="" width="507"><figcaption><p>Terminal interface transmits and receives for GFWV</p></figcaption></figure>


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