TROUBLE SHOOTING
Windows
Fix installation issues between the old and new versions (Version v1.0.0.0 is the old version)
Installation information for version v1.0.0.0
Open “Environment” in Windows
In Task Manager, the app Payload-Assistant-Desktop is still displayed.
How to fix and resolve the issue
Step 1: Close the application in Task Manager
Step 2: Delete the application installation folder (usually located at:
C:\Program Files (x86)\Gremsy\Payload-Assistant-Desktop
)
Step 3: Check the environment variable located in the Path folder.
If it matches the red highlighted part, you need to delete “C:\gstreamer\1.0\msvc_x86_64\bin
” from the Path file.
The result
Step 4: Install
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