UPGRADE SOM FIRMWARE

Zio

Step 1: Access to the boot mode of Zio

  • Supply the power

  • Plug-in USB-C cable

  • Press Reset button

Step 2: Upgrade firmware

2.1. Update with file ".7z"

After downloading the zip file, extract this file and make sure that The Firmware folder will include two files “setting.json” and “upgrade.7z”. These files must be in the same folder.

Note:

  • Do not save the folder on Network Drive

  • Do not rename the folder or files. If you want to move the files to another place, copy the whole folder.

  • The firmware folder link must not have space (blank) or special characters. Ex: link on the picture above.

Open the Gremsy Flash tool then choose “Payload Zio”.

Choose “OPEN FILE” and browse the “upgrade.7z” firmware file.

On the Gremsy Flash Tool, choose “CHECK DEVICE” and then the connection successfully will show:

Choose “FLASH PAYLOAD ZIO” and wait for 3 -5 minutes for the process to complete:

2.2 Update with file ".zip"

Open the Gremsy Flash Tools and choose Payload Zio

Open file

Choose the file with the format ".zip"

The address after choosing the file

If you choose the correct firmware for Pixy SM it will not report any errors.

If you choose the wrong files, it will report like the picture below

On the Gremsy Flash Tool, choose “CHECK DEVICE” and then the connection successfully will show:

Choose “FLASH PAYLOAD ZIO” and wait for 3 -5 minutes for the process to complete:

Step 3: Remember to exit boot mode after upgrading

  • Plug-out USB-C from the payload

  • Reset the power or press the Reset button

Troubleshooting

The firmware folder name has space (blank)

This problem will be fixed when saving the folder where the path has no spaces and special characters.

Example: C:\Users\Admin\Desktop\PixySM300_SoM_Firmware\Pixy_SM_v2.1.0.38 (no spaces and special characters)

Lost file setting.json

This error will be fixed by extracting the firmware again and not moving the files contained in the folder after decompression.

During the loading process, if there are other errors, please capture the error code and contact our support team by email: [email protected]

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