Troubleshooting

This information page is used to describe errors that may occur with Pixy-SM/MR during operation as well as provide methods to improve and minimize such errors. Common errors: Gimbal has its yaw axis misaligned during flight mapping. Geotag log file not found. And some other basic errors

Error	Description	How to resolve it?
No payload connection	Not found the payload on the Pilot app	Check gimbal power Reboot gimbal
No SD card connection	Payload connected but cannot trigger camera by shutter button	Check and reconnect the SD card on the gimbal. Format SD card as exFat or FAT32
No Hotshoe connection	Payload connected but Hotshoe icon is gray ( not connected)	Check the cable connection and Hotshoe connection
No GPS log file after flight	Not found the GPS log after mission complete	The flight attitude must be above 50m Below 50m log file will be not created. Support all attitude from version 3.0
Lost Image	Few image are lost during the mission	Due to the SD card write speed too low Recommend SD card with 299mb write speeds or higher

Gimbal misaligned the yaw axis during flight mission.

Description:

When flying with gimbal, it is possible that the yaw axis direction of the Gimbal will not coincide with the nose direction of the aircraft when in automatic flight mode. There is no angle adjustment on the handle yet.

When you first turn on the gimbal, if:

• The drone does not have a GPS fix or a stable heading.

• Or the gimbal is subject to magnetic interference (due to proximity to the chassis, cables, etc.)

• The gimbal may have the wrong heading (initial initialization direction).

When you turn the power off and then back on after the drone has a GPS fix + stable heading:

• The gimbal will initialize from the new heading information from the drone.

• If the drone already has a good RTK/NTRIP signal at that time → the gimbal heading will be more accurate.

• This method is used by many units as an effective workaround when the gimbal does not calibrate correctly the first time.

Geotag log file not found

Description:

When flying with Pixy-SM, it may happen that the geotag log file cannot be found on the memory card, or that the GPS data for the captured image is missing. This guide will provide a solution when this happens.

Processing steps:

Step 1: Check the memory card mounted on the Gimbal's tilt axis. Note that the memory card needs to be formatted to FAT32 so that the SoM in Pixy-SM can recognize and save files to the memory card.

Step 2: After checking the memory card format. Connect the camera to Pixy-SM with the Hotshoe-USB cable, connect to DJI M300 and use the remote to take a test photo with Pixy-SM. When taking a photo, the LED light on the side of the gimbal will flash white for a while. If the LED light does not flash when taking photos, please check if the HUB wire is connected to the gimbal or if the position of the Hotshoe disc is pushed.

Step 3: After checking the hardware but the LED light is still not flashing and the geotag log file is missing. The main reason is that the camera's memory card does not have enough capacity to take pictures.

Note: Copy the necessary files in the camera to a computer and format the memory card.

Recommended to use the camera's format feature by:

SELECT MENU → [SETUP] → [FORMAT] → desired memory card slot.

Step 4: For Sony A7Rv, there will be an additional feature of closing the shutter by software instead of just having a shutter like previous Alpha Camera series. The feature will not send Hotshoe signals to Pixy-SM. Refer to SETUP FOR SONY A7R5.

NO SD CARD ICON

• Insert the microSD card to the Pixy MR SD card slot

• Insert the Camera SD card to the camera

NO VIDEO STREAM - CAM ERROR

• Check the USB/HDMI cable

• Check the camera power

• Check the camera settings

• Reset the drone power