❓Customer Service
The most common questions and answers
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The most common questions and answers
Warranty Period: All Gremsy products are covered by a 12-month warranty from the date of purchase.
Product Condition: The product must have the original warranty seal intact and show no signs of tampering or user-inflicted damage.
Purchased from a Distributor: If you purchased the product through an official distributor, please provide the purchase invoice to verify the warranty period.
Contact: Email us at [email protected]
Provide:
The product serial number
A clear description of the issue or malfunction
After reviewing your request, the Gremsy Support Team will issue an RMA number (Return Merchandise Authorization) and guide you through the next steps.
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