# Customer Service

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<summary>What are the warranty conditions?</summary>

* **Warranty Period:** All Gremsy products are covered by a **12-month warranty** from the date of purchase.
* **Product Condition:** The product must have the **original warranty seal intact** and show no signs of tampering or user-inflicted damage.
* **Purchased from a Distributor:** If you purchased the product through an official distributor, please **provide the purchase invoice** to verify the warranty period.

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<summary>How to Request a Repair?</summary>

1. **Contact**: Email us at **<support@gremsy.com>**
2. **Provide**:
   * The product **serial number**
   * A **clear description of the issue** or malfunction
3. After reviewing your request, the **Gremsy Support Team will issue an RMA number** (Return Merchandise Authorization) and guide you through the next steps.

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<summary>How long is the repair time?</summary>

The average repair time is **10 business days**, **excluding shipping time**.

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