❓Customer Service

The most common questions and answers

What are the warranty conditions?

• Warranty Period: All Gremsy products are covered by a 12-month warranty from the date of purchase.

• Product Condition: The product must have the original warranty seal intact and show no signs of tampering or user-inflicted damage.

• Purchased from a Distributor: If you purchased the product through an official distributor, please provide the purchase invoice to verify the warranty period.

How to Request a Repair?

1. Contact: Email us at [email protected]

2. Provide:

   • The product serial number

   • A clear description of the issue or malfunction

3. After reviewing your request, the Gremsy Support Team will issue an RMA number (Return Merchandise Authorization) and guide you through the next steps.

How long is the repair time?

The average repair time is 10 business days, excluding shipping time.