> For the complete documentation index, see [llms.txt](https://docs.gremsy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gremsy.com/help-center/customer-support.md). # Customer Support *** ### How to Contact Gremsy Support **Email:** \ **Live Chat:** Monday–Friday, 8:00–17:00 (GMT+7) *** ### Need Help With? Whether you're looking for **technical support**, need help using your product, or have questions about **repairs or warranty**, we're here to assist. *** ### Before You Reach Out To help us support you faster, please include: * A clear description of the issue * Steps to reproduce (if applicable) * Screenshots, logs, or error messages * Serial number and product model * Firmware/app version, software, and SoM version *** ### What to Expect * We aim to respond within **24 hours on weekdays** * More complex issues may take longer—we’ll keep you updated * **Urgent bugs or hardware failures** are prioritized * For warranty or service requests, we may ask for purchase details and photos/videos *** **Thank you for choosing Gremsy.**\ Your feedback helps us improve every step of the way. — **Gremsy Support Team** *** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.gremsy.com/help-center/customer-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.