💬Customer Support

Need help? We've got your back. If you're stuck, experiencing a bug, or just have a question — here's how to reach us and get help fast.

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How to Contact Gremsy Support

Email: [email protected] Live Chat: Monday–Friday, 8:00–17:00 (GMT+7)

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Need Help With?

Whether you're looking for technical support, need help using your product, or have questions about repairs or warranty, we're here to assist.

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Before You Reach Out

To help us support you faster, please include:

• A clear description of the issue

• Steps to reproduce (if applicable)

• Screenshots, logs, or error messages

• Serial number and product model

• Firmware/app version, software, and SoM version

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What to Expect

• We aim to respond within 24 hours on weekdays

• More complex issues may take longer—we’ll keep you updated

• Urgent bugs or hardware failures are prioritized

• For warranty or service requests, we may ask for purchase details and photos/videos

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Thank you for choosing Gremsy. Your feedback helps us improve every step of the way.

— Gremsy Support Team

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