💬Customer Support
Need help? We've got your back. If you're stuck, experiencing a bug, or just have a question — here's how to reach us and get help fast.
How to Contact Gremsy Support
Email: [email protected] Live Chat: Monday–Friday, 8:00–17:00 (GMT+7)
Need Help With?
Whether you're looking for technical support, need help using your product, or have questions about repairs or warranty, we're here to assist.
Before You Reach Out
To help us support you faster, please include:
A clear description of the issue
Steps to reproduce (if applicable)
Screenshots, logs, or error messages
Serial number and product model
Firmware/app version, software, and SoM version
What to Expect
We aim to respond within 24 hours on weekdays
More complex issues may take longer—we’ll keep you updated
Urgent bugs or hardware failures are prioritized
For warranty or service requests, we may ask for purchase details and photos/videos
Thank you for choosing Gremsy. Your feedback helps us improve every step of the way.
— Gremsy Support Team
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