💬Customer Support

Need help? We've got your back. If you're stuck, experiencing a bug, or just have a question — here's how to reach us and get help fast.


How to Contact Gremsy Support

Email: [email protected] Live Chat: Monday–Friday, 8:00–17:00 (GMT+7)


Need Help With?

Whether you're looking for technical support, need help using your product, or have questions about repairs or warranty, we're here to assist.


Before You Reach Out

To help us support you faster, please include:

  • A clear description of the issue

  • Steps to reproduce (if applicable)

  • Screenshots, logs, or error messages

  • Serial number and product model

  • Firmware/app version, software, and SoM version


What to Expect

  • We aim to respond within 24 hours on weekdays

  • More complex issues may take longer—we’ll keep you updated

  • Urgent bugs or hardware failures are prioritized

  • For warranty or service requests, we may ask for purchase details and photos/videos


Thank you for choosing Gremsy. Your feedback helps us improve every step of the way.

Gremsy Support Team


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